If you are not satisfied with a product, contact us within 10 days of receipt. A refund may be arranged excluding freight charges upon inspection. Returned merchandise must be shipped in original packaging, freight prepaid, unused, and in resalable condition, and a 15% restocking fee will be charged. We will inspect all returns and reserve the right to refuse credits on damaged, misused or non-resalable items. Your only obligation is the freight charge and stocking fee where applicable, provided your return is complete with original packaging, all documentation, warranty cards, cables etc. Procura Select reserves the right to authorize product returns after 10 days have passed from the invoice date. If the product is accepted after this period, it is subject to a 15% restocking fee and credit will be issued toward future purchases only.
Shipping and Handling
Shipping and handling charges are non-refundable for all returns. The customer may also be responsible for return shipping charges, insurance and shipment tracking for returned merchandise.
Call in Returns
Call Customer Service at 440-248-1622 to process your return.
Please have the following information on hand when calling:
- Customer name
- Invoice number
- Reason for return